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Customer Contact Center

The Customer Contact Center (CCC) sites provide both technical and service setup support for FedLine® Solutions, as noted below.

Technical Support

  • Using, installing or navigating a service
  • Reporting a problem with a service
  • Password resets or other credential issues
  • General questions about FedLine Solutions
  • Completing or submitting forms and assistance with navigating the financial services

Contact Information

P: (888) 333-7010 or P: (612) 204-7010
F: (866) 333-2589 or F: (612) 629-40791
ccc.technical.support@kc.frb.org

Hours: 6:30 a.m. - 8:00 p.m. CT, Monday - Friday

Service Setup

  • Setting up or changing access to a service used by your institution
  • Confirming or changing a production date for your organization
  • Returning a call from one of our coordinators (enter the Group ID provided)

Contact Information

Address:
P.O. Box 219416
Kansas City, MO 64121-9416
P: (888) 333-7010 or P: (612) 204-7010
F: (800) 660-7856 or F: (612) 629-42001
ccc.coordinators@kc.frb.org

Hours: 7:00 a.m. - 7:00 p.m. CT, Monday - Friday

FedLine Direct® and FedLine Command® Support

Contact Information

P: (888) 881-6700
F: (866) 333-8076
ccc.ci.support@kc.frb.org

Connectivity Support Hours: 6:30 a.m. - 7:30 p.m. CT, Monday - Friday
Setup and Change Support Hours: 6:30 a.m. - 5:00 p.m. CT, Monday - Friday

Footnote

1Customers calling internationally should utilize this phone number rather than the toll free number listed.

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