FedACH customers have the ability to manage FedACH exception cases through a new FedACH Exception Resolution Service accessed through their FedLine Web® or FedLine Advantage® Solutions. FedACH exceptions are defined as disputes, notifications, questions or requests for additional information either from a financial institution or on behalf of an account holder of the institution.
The Exception Resolution Service was developed in response to customer feedback about challenges surrounding the resolution of ACH exception cases. Prior to the Exception Resolution Service, in order to resolve exceptions that arise from ACH payments, financial institutions were required to deal directly with each other by utilizing time consuming means of communication and supporting document exchange such as fax, phone, email and mail. The Exception Resolution Service eliminates or reduces many of these labor intensive processes when both the originating depository financial institution (ODFI) and receiving depository financial institution (RDFI) are participating in the service.
Learn more about the benefits by viewing the product sheet (PDF).
The Exception Resolution Service quick reference guide is designed to assist you in submitting ACH exception case requests for each of the supported case types via your FedLine® Solution.
The Federal Reserve Banks are ready to assist you with a smooth adoption of our Exception Resolution Service. If your financial institution has not already signed up for the full service, then an authorized signer from your institution must complete Part 6F of the FedACH Participation Agreement (PDF) and ensure you have credentialed Subscribers established. Step by step instructions are available on the FedACH Exception Resolution Service Setup page.