FedACH® Exception Resolution Service
FedACH customers have the ability to manage FedACH exception cases through a new FedACH Exception Resolution Service accessed through their FedLine Web® or FedLine Advantage® Solutions. FedACH exceptions are defined as disputes, notifications, questions or requests for additional information either from a financial institution or on behalf of an account holder of the institution.
The Exception Resolution Service was developed in response to customer feedback about challenges surrounding the resolution of ACH exception cases. Prior to the Exception Resolution Service, in order to resolve exceptions that arise from ACH payments, financial institutions were required to deal directly with each other by utilizing time consuming means of communication and supporting document exchange such as fax, phone, email and mail. The Exception Resolution Service eliminates or reduces many of these labor intensive processes when both the originating depository financial institution (ODFI) and receiving depository financial institution (RDFI) are participating in the service.
Discover how the Exception Resolution Service can benefit your financial institution
- Allows you to open, receive, read, respond, close or cancel an exception case for ACH transactions settled via FedACH within two years from the entry date and include supporting documentation
- Provides functionality used to search a two-year historical repository of ACH entries, in order to populate exception cases with ACH entry details
- Provides a mechanism for the secure exchange of sensitive exception case information between financial institutions
- Provides a 13-month archive to access and view all cases sent or received by your institution
Learn more about the benefits by viewing the product sheet (PDF).
Quick Reference Guide
The Exception Resolution Service quick reference guide is designed to assist you in submitting ACH exception case requests for each of the supported case types via your FedLine® Solution.
Implementation
The Federal Reserve Banks are ready to assist you with a smooth adoption of our Exception Resolution Service. If your financial institution has not already signed up for the full service, then an authorized signer from your institution must complete Part 6F of the FedACH Participation Agreement (PDF) and ensure you have credentialed Subscribers established. Step by step instructions are available on the FedACH Exception Resolution Service Setup page.
Additional Resources
If you have questions about the Exception Resolution Service, contact your account executive. For information on pricing for the service, refer to the FedACH Services fee schedule.
