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FedACH® Exception Resolution Service Setup

Thank you for choosing the FedACH Exception Resolution Service. Following are the steps to take to streamline your implementation process, including contacts to help you with questions at any step along the way. Depending on the FedLine® Solution and services to which you already subscribe, you may be able to omit several of these steps. Read the steps carefully to determine which apply to you. If you need advice or assistance at any step of the process, consult your account executive.

Step 1 – Assess Your Access Needs

Use the following links to determine which access solution provides the services/features your organization needs and the number and type of Subscribers who will need access to those solutions in your organization.

Step 2 – Review Rules and Regulations

Federal Reserve Financial Services use is governed by applicable Operating Circulars. In addition, the Board of Governors of the Federal Reserve System has responsibility for implementing certain laws pertaining to a wide range of banking and financial activities. The following apply to FedACH Services.

Operating Circulars

  • Operating Circular 4: ACH Items - governs clearing and settlement of commercial ACH credit and debit items. Appendix H specifically discusses the FedACH® Exception Resolution Service.
  • Operating Circular 5: Electronic Access – covers terms for electronically accessing Federal Reserve Financial Services


  • Regulation E – primarily addresses consumer rights pertaining to electronic funds transfers
  • Regulation CC – includes regulations concerning availability of funds

NACHA's Operating Rules (Off-site)

Provides information regarding annual ACH rule changes, their operational impact and whether any software changes are required; includes a system of national fines; available through NACHA or your Payments Association (Off-site)

Uniform Commercial Code-Article 4 (Off-site)

Green Book (Off-site)

A comprehensive guide for institutions that receive ACH payments from the federal government and send payments (i.e., collections) to the federal government.

Step 3 – Review Hardware/Software Requirements

Evaluate all internal software/hardware systems and compare to Federal Reserve Bank requirements to determine if changes are needed for a successful production cutover.

Step 4 – Complete Forms/Agreements

Now that you've determined your access solution, service feature and Subscriber needs, you can proceed to document all your decisions in the required forms. Those with existing access to FedLine FedACH Information Services need only complete and submit Part 6F of the FedACH Participation Agreement.

Current FedLine customers:

  • The FedACH Exception Resolution Service is accessible via FedLine Web and FedLine Advantage. If new Subscriber access is desired, an End User Authorization Contact (EUAC) with authority to manage access for FedACH Services should submit a Subscriber request via the EUAC Center within FedLine Home.

New FedLine Customers:

Questions? Contact your Customer Contact Center

Step 5 – Congratulations! Begin using your new Federal Reserve Financial Services

You can begin using the FedACH Exception Resolution Service.

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