The Ops Stop provides your organization with a one-stop shop full of helpful operational resources offered by the Federal Reserve Banks. For this installment of the series, we are featuring savings bond resources, which we hope all paying agents will find beneficial.

We know savings bond redemptions can be complicated and, at times, confusing. Although we can’t make the redemption process less complicated, we can provide resources to make it less confusing. To get started, links to a wide variety of forms, brochures and websites are available on the Savings Bonds for Financial Institutions page.

A resource specifically related to bond redemptions – a set of Savings Bond Redemptions Frequently Asked Questions (FAQs) – was recently created by the U.S. Department of the Treasury, Bureau of the Fiscal Service. Take a look at the FAQ categories below, then review the questions and answers in each:

  • Authentication and Eligibility
  • Certification
  • Entitlement of Customer
  • Estates and Trusts
  • Lost or Stolen Bonds
  • Forms

We’d like to hear from you

Have we missed any key questions that should be included in the FAQs? What else can we do to assist you in serving your customers? Financial institutions with comments or suggestions may use the online submission form (Off-site). If you have questions, please contact the Treasury Retail Securities Site at (844) 284-2676.

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We encourage you to bookmark the Savings Bonds News You Can Use page and check back often for updated content.