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Sign up now for the FedACH® Exception Resolution Service

March 12, 2019

As previously announced, FedACH Services customers will soon have the ability to manage ACH exception cases through a new FedACH Exception Resolution Service.

What is the Exception Resolution Service?

The FedACH Exception Resolution Service will enable your institution to manage ACH exception cases through your FedLine Web® or FedLine Advantage® Solution user interface. The service aims to provide a simpler, more streamlined and secure option for handling exceptions.

How do I sign up?

In order for your institution to view, respond and open cases, an individual from your institution’s Official Authorization List (OAL) will need to complete a service agreement (PDF) and sign up for “Full-Service” usage of the Exception Resolution Service. The full-service option includes a monthly participation fee and a per-case fee for each exception case created by your institution that is responded to by the receiving institution. An “Offline” version of the service is available for financial institutions that wish to process exceptions outside of their FedLine connection and have a low number of exception cases per month. Please consult with your account executive about which option may be best for your institution.

Once your institution completes the service agreement, your End User Authorization Contacts (EUACs) will need to ensure individuals at your institution are established with the Exception Resolution Service Subscriber role. Please note that when the service launches, all current FedLine Subscribers with the role of FedACH Information Services and the ABA they are associated with will automatically be granted the ability to view and respond to exception cases sent to your institution. This will be a one-time event and no fees will be assessed for these Subscribers’ use of this partial service.

More detail is available on the FedACH Exception Resolution Service Setup page on FRBservices.orgSM.

Where can I get more information?

Why should our institution sign up for the full Exception Resolution Service?

The service:

  • Gives financial institutions the capability to initiate, view, respond, close, cancel and track exception cases
  • Provides for the secure exchange of supporting documents in multiple formats
  • Routes the case automatically using the ODFI or RDFI information from the ACH entry for which the exception case was initiated, thereby eliminating the need to maintain a list of contacts
  • Prevents duplicate cases from being sent to a responder
  • Provides a report to aid with managing open exception cases
  • Provides a 13-month archive of messages and supporting documentation

Please contact your account executive or FedACH and Check Services Customer Support with questions. We appreciate your support and look forward to continuing to provide you with high-quality and efficient payments services.

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