General (GNRL)
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Case Type Description | Proper Usage
General (GNRL) – Used by an originating depository financial institution and/or a receiving depository financial institution (ODFI/RDFI) to exchange information with another depository financial institution. The information contained within the case cannot contain transaction details of an ACH entry.
If you need to send a GNRL, submit an exception request to the Federal Reserve Banks.
| Federal Reserve Bank Reporting Time Frame | If | Then the Federal Reserve Banks will |
|---|---|---|
| GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry. | The Requestor is a Full-Service Participant* and the Responder is a Full-Service Participant or a Partial Service Participant* of the Exception Resolution Service | Send a same day acknowledgement to the Requestor if received by 8:00 p.m. ET Send a new exception case to the Responder |
| GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry. | No response is received from the Responder after 10 business days from receipt of the request | Send a cancellation message to the Requestor and close the case |
| GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry. | The Requestor receives a response and no action is taken by the Requestor after 10 business days from receipt of the response | Close the case |
| GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry. | The Requestor is not a Full-Service Participant of the Exception Resolution Service | Send a cancellation message to the Requestor and close the case |
| GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry. | The Responder is not a Participating Bank of the Exception Resolution Service | Send a cancellation message to the Requestor and close the case |
*Refer to the General Notes section for the definitions of the Exception Resolution Service Participant roles.
Required Fields
| Field Name | Field Description |
|---|---|
| Case Type | The investigation type that is being sent - GNRL. |
| Requestor ABA | The nine-digit routing number of the institution that is submitting the exception request to the Federal Reserve Banks. |
| Responder ABA | The nine-digit routing number of the institution that will receive the exception request from the Federal Reserve Banks. |
| Contact Name | The name of an individual who could be contacted regarding the submission of the exception request. |
| Telephone Number / Extension | The telephone number of the Requestor; to be used if there was a question regarding the exception request. |
| Reference Number | The reference number assigned to the exception as it is known by the Requestor of the message. |
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