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- Information Request (INFO)
Information Request (INFO)
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ITYP Description | Proper Usage
Information Request (INFO) – Used to request information generally related to an entry or correspondence initiated by the Federal Reserve Banks; as it is described in the comment field.
If you receive an entry or correspondence from the Federal Reserve and require additional information in order to complete your research, submit an adjustment request to the Federal Reserve with detailed information in the comments field.
If you are in need of a copy of an advice, an attachment supporting an entry or both, provide a detailed description in the comment field. The Accounting Entry ID# (AID) is required.
If you are reporting an Expedited Recredit Request, submit your request with the required attachment If you receive a Free item from the Federal Reserve (our endorsement is on the item), submit a request for information (RFI) using the INFO ITYP to the Federal Reserve and mail the item to the Check Adjustments Centralized Data Entry Site. If the Free item was not received from the Federal Reserve (our endorsement is not on the item) you must research the item to determine where it belongs.
For all other retired ITYP requests for which an INFO should be reported, include complete cash letter information with Listed As (LAS) and Should Be (SBE) amounts when applicable and provide detailed information in the comments field.
NOTE: The INFO ITYP does not apply to requests for a copy of a cash/return letter recap or detail listing or request for source of receipt (SOR). Refer to the Photocopy Request (PREQ) and SOR ITYPs respectively for this type of request for information.
Your Action
Submit an Electronic Case or Adjustment Request Form (PDF).
| Reporting Time Frame | Federal Reserve Bank Action |
|---|---|
| Within twenty business days
of the cash/return letter date or entry date. |
Same day acknowledgement - provided requirements are met.* Requested information will be provided within three business days. |
| After twenty business days, but within one calendar year
of the cash/return letter date or entry date. |
Same day acknowledgement - provided requirements are met.* Requested information will be provided within twenty business days. |
Optional Attachments
Additional documentation that explains the nature of the information requested.
Required Attachments
Expedited Recredit Request - Expedited Recredit claim form (PDF). A copy of the consumer's written claim (if one exists) is also required. If the written claim cannot be provided, the claimant bank must provide certification that a written claim does not exist.
NOTE: A requester may use its own form as long as the information provided is consistent with the Federal Reserve Bank's Expedited Recredit Claim Form.
Required Fields
| Field Name | Paper Form | FedLine CA1000 Message |
|---|---|---|
| Sender ABA (SNDR) | Your institution's ABA #, name, street address, city, phone #, contact name and respondent's ABA # (if applicable) | Auto-fills with your 9-digit ABA # |
| Receiver ABA (RCVR) | Receiving Federal Reserve Bank's name and/or ABA # | Federal Reserve Bank ABA # from drop-down list |
| Case Investigation Type (ITYP) | Information Request (INFO) | INFO |
| Message Type (MTYP) | Open (OPEN) | Auto-fills with OPEN |
| Case Amount (AMT) | Amount of the INFO being requested | |
| Entry Type (ETYP) | Information | RFI |
| Sender Reference Number (SREF) | Your institution's case # (max of 14 characters) | |
| Contact Information (CNTC & TELE) | Contact name, address and telephone number | Contact name and telephone number |
| From Cash Letter ABA (FCL) & To Cash Letter ABA (TCL) | You sent the cash/ return letter to the Federal Reserve
The Federal Reserve sent the cash/ return letter to your institution
|
|
| Product Type (PROD) | The appropriate cash letter product code | 3-character cash letter product code from the drop-down list |
| Case Comments (COM1) | Description of the information needed | |
| Cash Letter or Entry Date (CLED) | Date of the cash/ return letter or entry | |
*Same Day Entry/Acknowledgement Requirements
All electronic adjustment requests received by 5:00 p.m. ET with complete information will receive same day entry/acknowledgement. Supporting documentation (attachments) must be provided at the same time the electronic adjustment message is submitted. For requests submitted using the text (TXT) file format, attachments must be received within five business days of receipt of the electronic request. If the supporting documentation is required and not received the request will be resolved back to the requester and any provisional entry will be reversed.
All paper adjustment requests received at the Check Adjustments Centralized Data Entry Site by 11:00 a.m. ET with complete information and documentation will receive same day entry/acknowledgement.
Select an Error Type
- Disposition (DISP)
- Duplicate Entry (DUP)
- Encoding Error (ENC)
- Entry in Error (ERR)
- Entry in Error (ERR) Claim of Damage
- Information Request (INFO)
- Late Return Claim (LC)
- Late Return Disclaimer (LR)
- Listed Not Enclosed (LNE)
- Missing Cash/Return Letter (MCL)
- Non-Cash Item (NCH)
- Non-Receipt of Cash/Return Letter Credit (MCL)
- Not Our Item (NOI)
- Original or Sufficient Copy Request (OSCR)
- Paid Item (PAID)
- Photo in Lieu (PIL)
- Photocopy Request (PREQ)
- Source of Receipt (SOR)
- Warranty/Indemnity Claim (WIC) Check 21 or Electronically Created Items (ECIs)
- Warranty/Indemnity Claim (WIC) Remote Deposit Capture (RDC) Item
- Warranty/Indemnity Claim (WIC) Unauthorized Electronically Created Item (UECI)
- Warranty/Indemnity Claim (WIC) Unauthorized Remotely Created Check (URCC)
Retired Investigation Types
The following investigation types are outdated and have minimal usage. These investigation types were eliminated on May 22, 2017.
Select an Error Type
